Managing the unplanned
Closing digital information gaps, allowing for the best possible decisions - anytime, anywhere.
Unplanned events occur constantly in clinical environments, pulling caregivers from what they were doing and forcing them to pay attention to something else. At Ascom, we have a sharp focus on developing solutions that enable staff to act proactively and preventively in all situations. Our vision is to develop solutions that benefit our customers and end-users by proactively focusing on what is important to them - patient safety, patient satisfaction and staff empowerment.
Every hospital’s highest priority and the one thing there can be no compromise with is patient’s safety. Many factors affect it, especially time-critical situations. Here, the presence or lack of real-time patient data, and interruptions can have a serious impact on patient health and treatment. Interruptions, whether they are from alarms, pagers, people or other sources – often result in distraction, stress, and errors that impact patient safety. Critical information may not be passed on or received; important treatments may be stopped and never completed.
There are many ways to reduce the frequency of interruptions and to limit disturbances to only the necessary ones. Our hospital solutions makes it possible to push information to specific individuals or groups, targeting alarms, notifications, and information to the right caregiver, at the right time, and in the right place. Information will flow from system to caregiver rather than between the staff members themselves.
When integrating into our solution, each element delivers a smooth collaboration and communication between individual caregivers and care teams. To optimize patient treatment and safety, clinical staff will have access to updated patient data. This is collected automatically from medical equipment connected to the patient. Caregivers are enabled to enter and confirm collected vital signs from the bedside on their smartphone, then store this data in an electronic health record system. The collected data can be used reliably, quickly and efficiently.
Two important components of patient satisfaction are a sense of security and being included in critical decision. One cornerstone of patient satisfaction is keeping patients informed and ready for new decision-making. Patients wants to be heard and have access to their own data to maintain an overview of their situation and feel empowered. Reassurance that their health care professionals have the full picture of their situation, and provide sufficient support, information and guidance as needed is important to patient’s satisfaction.
Our solution to improve patient satisfaction at hospitals is to implement an advanced nurse call solution that supports two-way voice communication and messaging.
When a patient requests assistance, using the patient handset, staff members can quickly respond to the request via their smartphone. They can create and send tasks that addresses the patient’s needs and forward these to colleagues that can handle the task. Quiet, targeted alerts go directly to assigned caregivers—saving time, and fostering calmer, more relaxing care surroundings.
Today staff search within a variety of systems to find the right patient information. They might even need to locate colleagues who have the latest status on a specific patient. In critical situations where the right information is crucial for making the best clinical decisions, staff empowered by easy access to relevant data will have a better opportunity to make the right decisions.
To analyze situations autonomously and make proactive decisions, staff must be empowered with the right tools and authority. This means they must have consistent and constant access to all information required for decision making in bedside settings. In addition, staff needs timely and specific feedback on the tasks they have performed, as well as guidance about relevant best practices.
Our focus is to empower staff by bringing together clinical care data over multiple devices and systems in near real time. When staff acquire access to previously collected data, they can quickly get an overview of how key patient data sets are trending over a specific time range, and are thus empowered to make better informed decisions. Our solutions make patient care needs, notifications, updates more visible and keeps them close to hand for clinicians. Through built-in voice, secure messaging, clinical care applications and tools, our solutions connect clinicians and teams to enable care management, communication and coordination from the point of care - anytime, anywhere.